CV | ihmedia

CV

Arts, Engagement/ Communications, Digital Systems and AI Workflow Design

I am a multidisciplinary arts, communications, business development and digital-systems professional based in Albury-Wodonga. My experience spans regional arts, museum and gallery development, local government, healthcare administration, wine and export marketing, real estate media and independent creative consultancy.

I connect people, information and technology. My work includes stakeholder and community engagement, public programs, events, fundraising and membership communications, Board and governance support, CRM and data reporting, website and e-commerce management, newsletters, social media, photography, video and graphic design.

Through IH Media, I provide IT, website, e-commerce, marketing and creative services to small businesses, councils, real estate agencies and community organisations. I am strongest when a role requires both human judgement and practical systems thinking: understanding stakeholder needs, improving a process, communicating clearly and delivering work across digital and physical channels.

My emerging-technology practice focuses on agentic workflow design, AI-agent prototyping, prompt and context design, automation, quality assurance, privacy-aware information handling and human-in-the-loop review. I use AI to improve real work while keeping source accuracy, judgement and accountability visible.

Core Capabilities

Arts, Engagement and Programs

Stakeholder engagement, community engagement, artist liaison, public programs, workshop and event coordination, regional partnerships, accessible communications and cultural-sector administration.

Business Development and Governance

Fundraising support, donor and member communications, Board administration, governance support, executive coordination, grants research, financial tracking, P&L awareness, confidential records and relationship management.

Digital Communications and Platforms

Website and content management, CRM workflows, newsletters and EDMs, social media, WordPress, Shopify, HTML/CSS, SEO, Google Analytics, e-commerce, data reporting and platform troubleshooting.

AI, Automation and Process Design

Agentic workflow design, AI-agent prototyping, LLM-based automation, prompt engineering, context and tool-flow design, data extraction, validation, human approval, privacy guardrails, output quality checks and process improvement.

Creative Production

Photography, videography, graphic design, Adobe Creative Cloud, Canva, publications, digital campaigns, website assets, product content and visual storytelling.

AI and Agentic Workflow

I design practical AI-enabled workflows around real organisational tasks. My approach begins with the process rather than the technology: I identify the sources, decisions, repetitive actions, quality risks and points where human approval remains essential. I then structure the workflow into clear stages such as research, extraction, classification, validation, review and export.

My AI-agent work includes prompt and context architecture, source-grounded research, tool selection, structured outputs, exception handling, privacy boundaries and human-in-the-loop quality assurance. I focus on systems that make work faster and more consistent without obscuring responsibility or replacing professional judgement.

Project 1: Regional Event Research Workflow

Challenge: Weekly research across six local government areas required more than three hours of manual checking across council websites, arts networks, community sources and event listings.

Response: Designed a deep-research workflow to find, compare and organise relevant regional arts and community information, with structured review before publication.

Result: Reduced the research process from more than three hours to minutes while retaining human review for relevance, accuracy and editorial judgement.

Project 2: Creative Murray EDM Preparation Agent

Challenge: Preparing more than 50 event listings for the end-of-month Creative Murray EDM took nearly three hours of repetitive copying, formatting and checking.

Response: Designed and coded an LLM-based automation agent that gathered relevant webpage information and exported event data in a ready-to-use structure for review.

Result: Reduced preparation time to approximately 15 minutes, freeing staff time for stakeholder engagement and higher-value communications work.

Supporting AI Experience

- Used AI and LLM tools to clean and filter membership data, create charts, identify patterns and support reporting.
- Applied privacy-aware AI practices when working around sensitive governance and organisational information.
- Used scripting and automation to reduce repetitive media-editing and digital-production work.
- Designed workflows with source verification, structured outputs, human approval and clear limits on automated decision-making.